Oracle Retail support
Application support across the estate — from the store calling about a till to the root-cause analysis nobody has had time to finish.
Start with L1 if you want to test us
You do not have to hand over the estate to find out whether we are any good. Store help desk and first-line triage is a contained, low-risk way to work together for a quarter and judge the result. Most of our longer engagements started this way.
Follow-the-sun is the honest advantage
Our consultants are in India. For a US or European retailer, that means overnight batch windows and store-opening incidents are covered by people who are awake and at their desks, not on a pager. This is the one place where our location is genuinely better for you, and we would rather say that plainly than dress it up.
Fixing the pattern, not just the ticket
A support contract that only closes tickets will show a flat incident count forever. We track recurring causes and put the remediation into the backlog, so the volume goes down. If it does not, ask us why at the quarterly review.
Other services
Implementation
Greenfield implementations, replatforming from a legacy estate, and adding an application to a suite you already run.
Integration
Connecting Oracle Retail applications to each other, and to everything else in the estate.
Upgrades & patching
Version upgrades, on-premise to cloud migration, and the quarterly release cycle that now never stops.